Privacy policy

Snuggle Star (“we”, “us”, or “our”) operates the website. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

We value your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR), UK GDPR, and applicable privacy laws.

SECTION 1 - PERSONAL INFORMATION WE COLLECT

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information”.

 

We collect Device Information using the following technologies:

 

  • Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier.

     

  • Log files: Track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the site.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal, or other payment gateways), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

SECTION 2 - HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

 

Additionally, we use this Order Information to:

  • Communicate with you regarding your order or customer service requests.

  • Screen our orders for potential risk or fraud.

  • Provide you with information, updates, or marketing communications relating to our products or services (when in line with the preferences you have shared with us).

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

 

SECTION 3 - SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties to help us use your Personal Information, as described above.

For example:

  • We use Shopify to power our online store.

  • We use payment gateways (such as PayPal, Stripe, Airwallex, or credit card processors) to process secure payments.

  • We share your shipping address and contact details with our international logistics partners and local couriers (such as Royal Mail, Evri, DPD, etc.) strictly to deliver your orders.

  • We may use Google Analytics or Meta Pixels to help us understand how our customers use the site and to optimize marketing efforts.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

SECTION 4 - BEHAVIORAL ADVERTISING & MARKETING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising at any time by:

  • Adjusting your cookie preferences in your web browser.

  • Unsubscribing from marketing emails via the link provided at the bottom of our emails.

  • Visiting the Digital Advertising Alliance’s opt-out portal at: [http://optout.aboutads.info/](http://optout.aboutads.info/).

SECTION 5 - DATA RETENTION & SECURITY

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We implement robust technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. All financial transactions are processed through encrypted payment gateways and are never stored on our servers.

SECTION 6 - YOUR RIGHTS (GDPR / UK GDPR)

If you are a resident of the European Union or the United Kingdom, you have the following rights regarding your personal data:

  • Right of Access: You have the right to request a copy of the personal information we hold about you.

  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.

  • Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your personal data under certain conditions.

  • Right to Restrict Processing: You have the right to request that we limit the processing of your personal information.

  • Right to Data Portability: You have the right to request the transfer of your data to another organization or directly to you.

If you would like to exercise any of these rights, please contact us at infosnugglestar@gmail.com.

Please note that your information may be transferred outside of Europe, including to Canada, the United States, or Asia, where our international distribution and logistics servers are located.

SECTION 7 - MINORS

The site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately to have it deleted.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website with the updated date.

SECTION 9 - CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email:

  • Email: infosnugglestar@gmail.com

  • Official Website: Snuggle Star

  • Average Response Time: Up to 24 business hours